Very dissatisfied with service as I purchased 2 of these lamps: one was the display unit and the other one was to be shipped. We went ahead and installed one an prepared electrical work for the other one. After waiting for 2 weeks and been advised and reassured by salesperson that it was in route I called expedited department to find out status and was told the lamp was out of stock until June. I was really upset as I had already installed and invested a long time searching for the ideal lamp. Unable to find another matching lamp locally or online thru other vendors I finally stumbled upon a showroom in Chicago (not related to your company) that had one on display and sold it to me. The quality of service and follow-thru was unparallel as well as their Trade discount, including shipping theirs was considerably cheaper than yours. Theirs came in perfect condition while the one I purchased from 1800lighting had missing parts which I hadn't noticed until the other one arrived. I contacted your showroom trying to find out if it was possible to find the parts and there was little to no desire, not even an offer to try to locate those missing parts. However, I reached out to the ishowroom in Chicago and they quickly offer to research the issue showing great customer service ability which your company lacks. I will not do business with you again nor recommend you to my clients
Pros: Vesatile, Quality Craftsmanship, Quality Construction, Attractive Design, Moderate Price, Great Value, Great Illumination, Easy Install
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