The item came to us packed very well but two times the gems that were on a string were loose in the box as I took it out. Capital lighting had no problem returning and ordering us another one. After the second one came with loose gems they ordered two and had them shipped to the store and they inspected them before we exchanged our broken one. Once we picked it up we had an electrician install it and it looks great.
Pros: Attractive Design, Diffused Light, Great Value
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