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While offering the widest selection of residential lighting at low prices is important to us at Capitol Lighting, customer service
is our first priority. In this section you will find all the information you'll need to navigate our store easily and purchase your
lighting with confidence. Should you have any other concerns or questions, feel free to email us at
customercare@1800lighting.com.
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Capitol Lighting's 1800lighting.com offers FREE SHIPPING (Federal Express Ground or Common Freight Carrier) on all orders over $99.00 to the contiguous 48 United States, regardless of shipping weight. Please contact Customer Service for shipping quotes to Hawaii, Alaska and Puerto Rico.
Expedited shipping options are available on Quick Ship items only.
Orders less than $99.00 will incur a standard shipping and handling charge of $15.00. Orders cannot be combined for the purposes of our free shipping offer.
We cannot deliver orders to P.O. Box Addresses.
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For customers and professionals with a tight deadline, Capitol Lighting's 1800lighting.com stocks a deep inventory of our top selections and best sellers that usually ship within 48 hours or less.
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Orders shipping to Canada do not apply for 1800lighting.com's Free Shipping Offer and actual shipping charges will apply. Capitol Lighting and 1800lighting.com are not responsible for any taxes or duties, including Brokerage and Customs Fees that are associated with any showroom or online purchase. These additional charges are the responsibility of the customer and may appear on billing statements up to 90 days beyond the date of final delivery.
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Product lead times for non-stocked items are quoted according to the typical availability and shipping times of our manufacturers. Capitol Lighting and 1800lighting.com are not responsible for expedited shipping charges due to the delay in production or delivery of non-stocked items.
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Is the item you purchased not quite what you expected or needed? Wrong finish or size? Capitol Lighting's 1800lighting.com will accept returns on unaltered and uninstalled merchandise purchased through 1800lighting.com up to 30 days beyond receipt. Returns will not be accepted without prior authorization from our customer service staff. To request a Return Authorization please click here.
We will make all necessary arrangements (in the form of a Federal Express Call Tag) and assume all responsibilities in the retrieval and return of your merchandise. Any merchandise returned without prior authorization is subject to forfeiture and may not be eligible for compensation. Any compensation that is processed for unauthorized returns will incur a 25% restocking fee.
Please DO NOT use excessive tape when attaching your FedEx Call Tag to merchandise to be returned.
Call Tags will remain active for 10 days after they are sent and they will not be reissued. Please be sure to make your product return available for retrieval at your earliest convenience.
Capitol Lighting's 1800lighting.com does not offer exchanges or store credit on internet purchases. In the event that you have purchased the wrong item by mistake, please notify us to return the item according the clauses set forth above and place a new order for the correct item. Refunds will be issued within 5-7 business days of product return.
All merchandise purchased through 1800lighting.com from brands that are not displayed on this website (that is, brands listed as "Available by Phone and in Showrooms") ARE NOT ELIGIBLE FOR RETURN.
Product sold as CLOSEOUT MERCHANDISE is subject to availability. Should an item become unavailable after placing an order, you will be notified immediately and all payment will be refunded promptly. All closeout merchandise is sold as FINAL SALE. Absolutely no returns will be accepted on closeout merchandise. If you receive a closeout item damaged, it must be reported within 7 days of receipt.
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For orders that qualify for our Free Shipping Policy, actual round-trip shipping costs of all undamaged and non-defective merchandise will be deducted from your refund amount. For orders that do not qualify for Free Shipping, only the one-way return shipping costs will be deducted.
A 25-30% Restocking Fee will apply in the return of merchandise from the following brands: Crystorama, Fine Art Lamps, Forecast, Framburg, Geometrix by Schonbek, Holtkotter, Landmark Lighting, Nulco Lighting and Schonbek. This restocking fee will be incurred in addition to any round-trip shipping costs that may apply.
As all items from Arroyo Craftsman are made-to-order, all purchases on items manufactured by Arroyo Craftsman are final sales, unless the item is defective or damaged. Please note, as it is replaceable within one week, broken glass is not necessarily considered "damaged merchandise" for Arroyo Craftsman.
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Merchandise not retrieved within two weeks of authorization will not be eligible for return beyond that period. Please be sure to make your return available for pickup within two weeks of authorization.
Expedited shipping charges, and shipping charges associated with delivery to Hawaii, Alaska, Puerto Rico or Canada will not be refunded in the event of product return.
Returns will not be accepted on installed or altered (cut wires, etc.) merchandise.
Merchandise purchased through 1800lighting.com CANNOT be returned to any Capitol Lighting showroom without prior authorization. Showroom returns that are attempted on internet purchases without written authorization will be refused. Showroom returns of online purchases are not yet available in Florida
Clearance items are sold as is and are not subject to return, except in the event of damaged or defective merchandise.
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If you have received damaged merchandise, please contact us immediately. Replacement parts and glass are usually available to ship within 72 hours of notice. Damages must be reported within 10 days of receipt. Damaged items that are returned beyond this time period may be subject to applicable restocking and reshipping fees.
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Cancellation of any item through 1800lighting.com is available, without penalty, for items that have not shipped from the manufacturer or Capitol Lighting. Cancellation of any item that has shipped to the customer is subject to the applicable round trip shipping and restocking fees outlined in our return policies. Please click here to review these policies.
Cancellation is not available for any custom produced item, once production has begun on this item.
All requests to cancel merchandise or orders are treated as REQUESTS. You will be notified in writing of any cancellation requests made by email or phone.
To submit a request to cancel an item from your 1800lighting.com purchase, please click here.
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We accept American Express, MasterCard, Visa, and Discover as credit card payment.
Capitol Lighting's 1800lighting.com only bills its customers for the amount of items that have actually shipped.
Capitol Lighting's 1800lighting.com DOES NOT bill customers at the time of purchase. Rather, 1800lighting.com will "authorize" the amount of your purchase with the issuing bank of your credit card. That is, upon placing your order, 1800lighting.com will verify that the amount of your purchase is available in your current credit line. This amount is held against your line of credit, though not actually collected (or "captured") for the period of not more than 30 days. Should the production or availability of the first item(s) on your purchase dictate that items not ship within this 30 day period, the authorized amount will be released from your line of credit. Subsequently, when items ship after this period, the amount of the items to ship will be billed as they ship.
Capitol Lighting's 1800lighting.com will accept payment in the form of a check, though these purchases must be completed by phone only. For purchases paid by check, in stock items will not be shipped, and special order items will not be ordered from the respective manufacturers, until the check has cleared. There will be NO EXCEPTIONS to this policy.
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The product descriptions and images displayed on 1800lighting.com are provided by the individual manufacturers.
Product descriptions are transcribed directly from the catalogs of our respective manufacturers and Capitol Lighting and 1800lighting.com and not responsible for any misrepresentations thereof. In the event of misrepresented product dimensions (product dimensions are typically accurate within 1-2 inches), Capitol Lighting and 1800lighting.com will be happy to investigate the matter with the manufacturer.
The pricing of merchandise displayed on Capitol Lighting's 1800lighting.com is subject to the suggested retail pricing provided by our respective manufacturers. Pricing is subject to change without notice. At the discretion of Capitol Lighting's 1800lighting.com, previous pricing and price quotes may not be applicable.
Capitol Lighting offers more than 500,000 different lighting products on its website. Product content is constantly being updated and added on a daily basis. Occasionally but rarely, this constant process can result in the display of incorrect pricing. In the event that a customer places an order that is discovered to include an incorrect price, we reserve the right to advise the customer of correct pricing and the customer, of course, may agree to this correction or cancel the order for a full refund without penalty.
PLEASE BE ADVISED, due to the application of certain finishes and the settings of an individual user's monitor, variations in color may exist between posted images and actual product. For this reason, Capitol Lighting's 1800lighting.com is not responsible for these variations and may not qualify for non-penalized return. Please click here to view our return policies.
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Capitol Lighting's 1800lighting.com is directly associated with the Capitol Lighting showrooms of New Jersey and Florida. As such, Capitol Lighting's 1800lighting.com is required by law to collect sales tax on purchases shipping to locations in New Jersey (7.0%) and Florida (6.5%). Sales tax is not collected on purchases shipping to other locations.
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Capitol Lighting's 1800lighting.com is committed to providing you with the lowest price for your online purchase. For this purpose, Capitol Lighting's 1800lighting.com is proud to offer its 110% Price Guarantee.
If within 10 days of placing your order at 1800lighting.com, you find a lower advertised price (including any shipping and handling charges) on the same individual item seen at 1800lighting.com, upon proper notification we will gladly match the price and beat it by 10% of the difference.
To qualify for our 110% Price Guarantee, the item(s) must meet the following criteria:
- The advertised price is from an authorized dealer of the given manufacturer of the product in question. Prices from unauthorized dealers being fulfilled through other retailers will not be honored. Capitol Lighting's 1800lighting.com will verify the status of any given dealer's reselling authority with the manufacturer.
- The product is in new and unopened/uninstalled condition. Price Guarantee is not applicable to on-sale, repackaged or clearance items.
- Product in question must be of the same finish, crystal trim, and/or share any and all of the same options to which it is being compared.
- Price Guarantee applies to online retailers ONLY. Price Guarantee does not apply to newspaper or magazine offers from physical showroom locations.
- Competitor pricing must be verifiable upon presentation of URL link. Price quotes must be verifiable by a 1800lighting.com representative.
- Price Guarantee is only applicable towards INDIVIDUAL items. Competitor discounts offered on quantity or trade purchases may not qualify.
- Pricing on items from Schonbek, Minka Lavery, Minka Aire, Kovacs and Metropolitan can only be matched, but not beaten by 10% of the difference.
To apply for our 110% Price Guarantee, simply email the complete URL (web link) of the competitor's product web page, as well as your name, phone number, order number and email address to priceguarantee@1800lighting.com. You will be contacted within 2-3 business days of receipt of claim.
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