Order Cancellation Policy - call 1.800.544.4846 and press 3!
We understand you might have a change of heart and will work with you to put your mind at ease. But please don't wait too long before calling us! Orders are processed and are often ready to ship the same day. So once it ships, a cancellation is no longer possible.
Found a better price? Don't cancel - just tell us! We do have great pricing but if you happen to find a better price you are protected by our 110% Price Guarantee so just call or email us with the details.
You may request to cancel any non-custom item that has not shipped from 1800Lighting.com or directly from the manufacturer without any penalty of restocking fee whatsoever. Please remember, all cancellations are treated as cancellation requests. If upon investigation and all best efforts to stop your shipment, we may determine it is too late to cancel and will notify you of what your options are.
Need to cancel - call us! 1.800.544.4846 and press 3
To submit a cancellation request please contact our Customer Experience Team at 800.544.4846 and press option 3. You can also email us at firstname.lastname@example.org but a phone call is always best since this action often requires some urgency.
Exceptions – Custom and Made to Order Products
Do to the unique nature of customized and made-to-order products, once these products have gone into production, such orders often cannot be canceled. When specifying a custom product, please be sure to double check and verify all measurements and custom specifications for the product before placing your order.
How will you know it was successful?
Confirmation of cancellation - or notification that your request was unsuccessful - will be emailed to you as quickly as possible but can take 2-3 business days. Our manufacturers are not open on weekends or holidays.
Disclaimer: We rely on our manufactures to provide accurate and timely product availability and shipping information. So while exceptional, errors do occur and a cancellation may not be possible. As such, please be aware that items on your order that are indicated as not yet having been shipped may have, in fact, actually been shipped.
Fortunately, this is not the end of the world. We will immediately initiate a return that will go fairly quickly once the item has been delivered to you. Please refer to our Easy Return Policy for more information.
REMINDER: Items that have been shipped cannot be cancelled, rerouted or redirected.