Damaged & Defective Goods Policy
Since 1924, Capitol Lighting has built a reputation of always putting the customer first. The strong and enduring relationships that we have developed with our manufacturers allow us to deliver a level of service that the competition simply cannot match. We confidently stand behind our products and will do our best to make things right.
Delivered damaged? Let us know ASAP by Live Chat or 1.800.544.4846 and press 3
After all, light fixtures usually include glass and fragile parts. No matter how well they are packed, on rare occasions products purchased from 1800Lighting.com may incur damage in shipping.
Fortunately, we can often ship out replacement glass or parts without needing to return the whole item - at no cost to you. If it is irreparable, we will work to quickly return and replace the item.
1800Lighting.com requires that damages be reported within 10 days of receipt.
We will assist you in ordering a new replacement item while we work on returning the damaged one.
If you receive an item that is damaged do not discard any of the packaging in which it was received. Discarding the original packaging of a damaged item may delay or even void the return.
Please be prepared to provide your order number, product and the specific nature of the damage. In some cases we may request photos be taken.
All items that are returned as damaged or defective will be inspected upon receipt. Return of an item found to be in working condition and absent of any damage or defect upon inspection may incur a restocking fee.
In all cases, if the merchandise you have received appears to be damaged, contact our Customer Experience Team by Live Chat, at 1.800.544.4846 and press 3 or by email at firstname.lastname@example.org as soon as possible!
Not working? Defects are covered for 1 year.*
Every item sold by 1800lighting.com comes with a Manufacturer's 1 year warranty that guarantees the electrical functioning of the item. The protection of this warranty is contingent upon the proper installation of the item by a licensed professional.
If an item you have purchased ceases to function properly, please contact our Customer Experience Team by Live Chat, at 1.800.544.4846 and press 3 or by email at email@example.com to report the problem. In most cases an electrically defective product can be replaced quickly and at no charge.
*A Note about Product Finishes on Outdoor Products
While our manufacturers warrantee their products up to one year from any electrical defects, they do not guarantee the durability of any product finishes on their outdoor products. Our Manufacturers cannot control for extreme weather conditions (such as high salt content air, acid rain, etc.) that may affect the appearance or durability of a product finish.
What else may be covered?
Reimbursement for any electrical work necessary to remove a defective item and install a replacement is at the discretion of the manufacturer and not the responsibility of 1800Lighting.com. In all cases, 1800Lighting.com will leverage its strong manufacturer relationships to acquire up to 100% reimbursement for any additional work due to product defect.